RMA Policy

1. Your Pinpoint appliance needs authorization to be returned.  Please give us a call first before returning the appliance, and we will remotely determine if the appliance has a software or hardware problem.  We may at your discretion call upon one of our service repair partners to assist in this determination.  A local service charge will be invoiced.
2. Once we determine that you have a hardware problem, we will issue an RMA number. 
3. If the unit has been authorized to be returned before 30 days from the purchase date, repair labor costs and return shipping costs will not be charged, and Pinpoint will pay for shipping charges to Pinpoint's repair depot.
4. If the appliance has been authorized for return after the initial 30 day grace period and the unit's hardware is not working, and the warranty seal has not be broken, Pinpoint will not present a labor charge, but return shipping charges from Pinpoint's repair depot will be issued.  The customer will pay for shipping charges to Pinpoint's repair depot also.

Please do not open the appliance; if the warranty seal is broken, the warranty is invalid, and a labor charge of $49.95 will be issued to repair the unit, and Pinpoint will not pay for shipping charges to Pinpoint's repair depot.  Upon receipt of such a unit that has its warranty seal broken, the end user will be contacted and asked if they wish to have Pinpoint repair the unit for a charge of $49.95, or have it returned to them. Returned appliances that have a broken warranty seal will be returned by 5 day UPS ground, and will be charged an additional $21.95 return cost. 

If our customer wishes for the box to be returned faster under Pinpoint's authorized RMA, we will accept a payment for faster returned shipping methods.